Cisco Anyconnect Vpn Client Installation Problems

| 16-09-2021
[RAND-1-100] Comments

Make sure the Cisco VPN Client you run is at least at 5.0.0.7. Download the PNE software and install it before installing the VPN client. Go to Cisco DNE Support page, and at mid-way through the page under “Other DNE Problems” you will find the download link to 32-bit and 64-bit version of DNE installation file. Download the file. The problem was that every time when I tried to connect via Cisco AnyConnect Client it kept looping through the connection and never made it connect. The fix is quite simple actually, go to Network Connections from Control Panel, right-click Cisco AnyConnect Security Mobility Client Connection, and choose Properties. When installing and using the Cisco AnyConnect SSLVPN (Secure Sockets Layer Virtual Private Network) client problems may occur. This document will help diagnose and solve some potential issues that may be encountered. Use the links below to jump to a topic or scroll down to read all of the topics. Installing the SSLVPN Client. I created a new how-to guide for a few reasons: The cisco-anyconnect-tarball changes are now merged to cisco-anyconnect, making the old guide (and the old -tarball package) useless. I have new information regarding how to add the tarball to the package installer, for both the CLI and Pamac. I didn't get edit permissions until very soon after I made this post public. Since I got flag/edit.

Table of Contents

Some USC online-based services require access through on-campus USC Secure Wireless or a wired network connection. USC offers a Virtual Private Network (VPN) connection to provide secure remote access to these services when you are off-campus. When off-campus, you must use the Cisco AnyConnect VPN client to access internal USC systems handling confidential or sensitive data, such as Student Information System (SIS), and file servers for specific schools and departments. The Cisco AnyConnect Secure Mobility client is a web-based VPN client that does not require user configuration.

This webpage provides instructions on how to install and connect to the Cisco AnyConnect Secure Mobility client for Windows 10 operating systems, including both 32- and 64-bit versions.

Login and Download VPN Software

  1. Connect to your local network.
  2. Go to https://vpn.usc.edu/.
  3. On the login screen, enter your USC NetID and Password.
  4. Click Login.
  1. After you have logged in, click AnyConnect on the left.
  1. In the middle of the screen, click Start AnyConnect.
  1. On the following Download & Install screen, click the Download for Windows button. You may be prompted to save the file, or it may automatically download to your Downloads folder.

Install AnyConnect VPN Client

  1. Search for the downloaded file on your computer and double-click it.
    • You may see the file in the bottom left-hand corner of your screen.
    • If you do not see it there, look in your Downloads folder.
  2. A Cisco AnyConnect Secure Mobility Client Setup pop-up window appears. Click Next. This will initiate the installation.
Client
  1. On the End User License Agreement window, select I accept the terms in the License Agreement.
  2. Then click Next.
  1. Click Install. The installation will begin.
    • If prompted to allow the installation, click Yes.
    • If prompted, enter your computer’s Admin ID and password. This is the ID and password you use to log into the computer.
  1. When the installation is complete, click Finish.

Connect with AnyConnect VPN

  1. Search for the Cisco AnyConnect Secure Mobility Client app on your desktop (Type “Cisco AnyConnect” in your computer search bar OR select the Windows Start button and search in the menu items).
  2. Click to open the application.
  1. In the VPN pop-up window, enter: vpn.usc.edu
  2. Then click Connect.
  1. On the Welcome screen enter your USC NetID and Password.
  2. Click Sign in.
  1. On the Please verify your identity screen, click on Send Me a Push, Call Me, or Enter a Passcode to complete the Duo Two-Factor Authentication (2FA) process.
  1. You are now connected to the USC network through the Cisco AnyConnect VPN client.

Getting Help

If you need help installing or connecting to your Cisco AnyConnect Secure Mobility client, contact the ITS Customer Support Center.

Cisco Anyconnect Vpn Client Setup

Skip to end of metadataGo to start of metadata
You are viewing an old version of this page. View the current version.Compare with Current | View Page History

On this page:

Overview

Cisco's AnyConnect VPN is a VPN client that works on a wide variety of operating systems and hardware configurations. The new Cisco AnyConnect VPN client and service will work under Mac OS X (10.6, 10.7, and 10.8), Windows (Vista, Windows 7, and Windows 8, including 64-bit versions), and Linux.

Cisco Anyconnect Vpn Client Installation Problems 2019

Installation and startup are initiated via a web page that installs and launches a signed ActiveX or Java VPN client to connect to MIT's service quickly and easily. If for some reason neither the ActiveX or Java clients work, you will be given the option to manually download and install the software. For more information, see: Cisco AnyConnect VPN Client at MIT.

Note: You must have an active connection to the Internet before proceeding. Modem users: Make sure you have dialed in to your Internet Service Provider (ISP) before making a VPN connection. Cable or other always-on services should already be connected.

Accessibility Note: Screen reader users must use Internet Explorer to successfully run the web-based VPN service.

Install and Connect via vpn.mit.edu

If you have already connected to the MIT VPN from your machine, you do not have to go to the Website again. The VPN software is installed locally on your workstation. You can launch the MIT VPN from your Applications folder or Start Menu. If you have not previously connected to the MIT VPN on this machine, follow the instructions below.

Click on the thumbnails to view the full size images.

  1. Go to vpn.mit.edu
    Result: You are presented with a Login screen.

  2. Enter your MIT Kerberos/Athena username and password. Click Login.
    Result: You are presented with a Welcome screen.

  3. Click Continue
    Note: You may be warned about a certificate. Accept or authorize it and continue.
    Result: The installer will detect your platform and tries several methods to install the VPN software on your machine.

  4. You may be asked to allow the installer access to your computer and enter your computer's administrative password. Do so when prompted. This enables the VPN software to be installed on your computer.
    Result: If installation succeeds, proceed to [Step 6]. If the web-based installer failed to find a way to directly install the software, you will be presented with the option to download an installer or retry automatic installation.

  5. Automatic installation occasionally fails on the first try. If it does, click Retry.
    Note: Many times the VPN auto-installer does not succeed in installing VPN software on the first try due to how the installer looks for certificates and when the site is added to your list of trusted sites. Click retry at least once before giving up and manually installing the software. It frequently works on the second attempt.
    If automatic installation fails once more, you will need to install the VPN Client software manually. Download the installer provided (it may be different than the one in the example depending on your operating system).
    If the installer does not open automatically, go to your Downloads folder and double click on the installer icon. Follow the prompts to install the software manually.

  6. When you see the Connection Established screen, the VPN client software has been installed on your machine and you have been automatically connected to the MIT VPN. You can safely close your browser window.

Connect to MITnet

If you successfully used the web-based AnyConnect page at vpn.mit.edu to install your VPN software, you are connected to the MIT VPN. No configuration is required.

If you previously installed the VPN software and want to launch it to connect to MITnet from your local machine without going through the web interface:

  • Windows: Go to Start > Programs > AnyConnect VPN Client > VPN Client.
  • Mac OS X: Go to Applications > Cisco > Cisco AnnyConnect Secure Mobility Client.
    Result: Cisco AnnyConnect Secure Mobility Client launches.
  • If the Connect to field is blank, add vpn.mit.edu.
  • Click Select
  • Enter your username (the first part of your @mit.edu email address, without the @mit.edu), and password.
    Result: A message displays 'Welcome to MIT's Virtual Private Network (VPN).
  • Click Accept.
    Result: A message displays Connected to vpn.mit.edu.
Labels parameters

Cisco Anyconnect Secure Mobility Client Problems

Labels:

Cisco Anyconnect Client Download

None