Avigilon Control Center Client

| 16-09-2021
[RAND-1-100] Comments

To reset the administrator password for the AvigilonControl Center Client software, you must delete all existing user and group account information from the server Config Volume.

  1. Avigilon Control Center Client
  2. Avigilon Control Center 7
  3. Avigilon Control Center Client 4

Tip: You can avoid this procedure if you have a user account that has all the same permissions as an administrator. You can use this user account to reset the administrator password in the AvigilonControl Center Client software.

  1. In the Admin Tool, click Shut Down. If you have multiple servers in your site, you need to shut down all the servers in your site.
  2. Select Settings > .
  3. In the Storage dialog box, make note of the drive that holds the Config Volume.
  4. Access the Config Volume drive and navigate to the AvigilonConfigDbDirectorySharedUsers folder.

    For example, D:AvigilonConfigDbDirectorySharedUsers.

  5. Delete all the files in this folder. If you have multiple servers in your site, you need to delete this folder from every server in your site before you do the last step.

    The server automatically resets all the user and group settings back to the factory default.

  6. In the Admin Tool, click Start Up. Repeat for each server in your site.

Avigilon Control Center Client

See Site Health in the ACC Client User Guide for more information. Operating System Recovery By Avigilon Recovery Partition. Navigate to C:AvigilonControl Center Installation Files, and run the ACC installer for the version of ACC software in use at your site.

Client
  1. The Avigilon Control Center Client software can be started or shut down at anytime — video recording is not affected because it is controlled separately by the Server software. Starting Up the Client Software Perform one of the following: l In the Start menu.
  2. The browser version you are using is unsupported by Avigilon Control Center Client. Upgrade to the latest version.

Once all the servers have come back online, you can log into the site using the default administrator credentials:

Avigilon Control Center 7

  • Username: administrator
  • Password:<leave blank>

Avigilon Control Center Client 4

To add users and groups to the server, see The AvigilonControl Center Client User Guide.